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Current available jobs in Facility Operations:


» Manager, Box Office - Monumental Sports & Entertainment (Washington, DC)
» Booking Manager - Monumental Sports & Entertainment (Washington, DC)


Facility Operations: Box Office Management
Manager, Box Office - Monumental Sports & Entertainment (Washington, DC)

Monumental Sports & Entertainment (“MSE”) is one of the largest integrated sports and entertainment companies in North America with one of the most diverse partnership groups in all of sports.   MSE owns and operates four professional sports teams: the NBA’s Washington Wizards, NHL’s Washington Capitals, WNBA’s Washington Mystics and the AFL’s Washington Valor, to start operations in the 2017 season and the anticipated acquisition of a D-League NBA Basketball team before the 2018-19 season.   The company also owns and operates the Verizon Center, the premier sports and entertainment venue in the mid-Atlantic, based in the center of Washington, D.C. The company oversees the management of Kettler Capitals Iceplex, the state-of-the-art training facility for the Capitals, and George Mason University’s EagleBank Arena.  The company has partnered with Washington D.C. and Events DC to build a new state-of-the-art Entertainment and Sports Arena at the St. Elizabeth’s campus in Ward 8 in Washington, D.C. which will become the practice facility for the Washington Wizards and home court of the Washington Mystics.  Monumental Sports Network, a digital platform that covers the region’s sports and entertainment news across mobile and OTT streaming devices, is also owned by MSE. 

MSE proudly promotes its core values for all those that interact with the company:

  1. We provide first-class customer service and value for our fans.
  2. We champion a double-bottom line that engages, unifies and gives back to the community we serve on a daily basis.
  3. We work tirelessly to build generationally exceptional teams that compete for championships year after year and create lifelong memories for our fans.
  4. We measure our performance with specific objectives and metrics and our analysis and decisions are data-driven.
  5. We prize leadership, but we value teamwork and collaboration and transparency even more. We treat each other with respect. We act with honesty and integrity. We remain humble.
  6. We innovate. We are nimble and first to market. We are not averse to risk.
  7. We have fun. We are in the business of happiness.

Position Overview: This position manages the day-to-day box operations activities for the executive suites department. The position’s primary responsibility is to manage all aspects of ticketing, and to assist senior suites management in event programming, set-up, and reporting.                  

 Responsibilities:

  • Partners with the executive suites senior management to program events, design and craft event announcements, coordinate with arena event programmers, and track date and reporting for financial analytics for internal and external clients. 
  • Manages partnership with arena box office.
  • Manages event ticketing data, including pricing and event details. 
  • Manages event ticket inventory, including physical ticket inventory, with arena box office, including set up, and auditing.
  • Handles reporting for internal analytics, including attendance and other finance required reporting.
  • Assists executive suites senior management and works as alternative manager for monthly inventory mailings. 
  • Manages all client ticket requests for client services department, as well as corporate partner and VIP requests and fulfillment. 
  • Works events, including 50 events/game per year, and servicing all client-facing, customer service event ticketing needs.  
  • Reconciles event day finances.
  • Utilizes Ticketmaster platform including, Archtics, Account Manager, TM360, and TM Host.
  • Other duties as assigned.

Minimum Qualifications:

  • Bachelor’s Degree.
  • Proficient in all Microsoft Office products, primarily: Excel and Word.
  • Experience with Archtics and Ticketmaster ticketing systems.
  • 2 years related experience. 
  • Excellent oral and written communication skills.
  • Ability to multi-task and manage business relationships in a professional and confidential manner.
  • Excellent time management and interpersonal skills.
  • Strong attention to detail is required.
  • Ability to work nights and weekends.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you currently work for Monumental Sports & Entertainment? Yes/No
2. Do you have experience with Archtics ticketing system? Yes/No If yes, please explain.


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Facility Operations: Facility/Venue Management
Booking Manager - Monumental Sports & Entertainment (Washington, DC)

Monumental Sports & Entertainment (“MSE”) is one of the largest integrated sports and entertainment companies in North America with one of the most diverse partnership groups in all of sports.   MSE owns and operates four professional sports teams: the NBA’s Washington Wizards, NHL’s Washington Capitals, WNBA’s Washington Mystics and the AFL’s Washington Valor, to start operations in the 2017 season and the anticipated acquisition of a D-League NBA Basketball team before the 2018-19 season.   The company also owns and operates the Verizon Center, the premier sports and entertainment venue in the mid-Atlantic, based in the center of Washington, D.C. The company oversees the management of Kettler Capitals Iceplex, the state-of-the-art training facility for the Capitals, and George Mason University’s EagleBank Arena.  The company has partnered with Washington D.C. and Events DC to build a new state-of-the-art Entertainment and Sports Arena at the St. Elizabeth’s campus in Ward 8 in Washington, D.C. which will become the practice facility for the Washington Wizards and home court of the Washington Mystics.  Monumental Sports Network, a digital platform that covers the region’s sports and entertainment news across mobile and OTT streaming devices, is also owned by MSE. 

MSE proudly promotes its core values for all those that interact with the company:

  1. We provide first-class customer service and value for our fans.
  2. We champion a double-bottom line that engages, unifies and gives back to the community we serve on a daily basis.
  3. We work tirelessly to build generationally exceptional teams that compete for championships year after year and create lifelong memories for our fans.
  4. We measure our performance with specific objectives and metrics and our analysis and decisions are data-driven.
  5. We prize leadership, but we value teamwork and collaboration and transparency even more. We treat each other with respect. We act with honesty and integrity. We remain humble.
  6. We innovate. We are nimble and first to market. We are not averse to risk.
  7. We have fun. We are in the business of happiness.

Position Overview: Assist with the day to day requests for availability of venue and venue spaces, and maintaining the Verizon Center booking process. 

Responsibilities:

  • Assist with the day to day requests for availability of venue and venue spaces and all aspects of Verizon Center’s booking system including but not limited to the needs for internal and external customers.
  • Manage the various aspects of space use/ allocation using Event Booking and oversee that the space is setup for each event.
  • Analyze and negotiate strategic deals that benefit Verizon Center in the live entertainment industry.
  • Oversee the complete contracting aspect of events hosted at venue, including but not limited to contract creation and execution.  Serve as the lead on invoicing and collecting deposits and post event payments. 
  • Manage the settlement process and documentation for events, including estimates and final accounting back up.  In addition, communicate with the event in advance to ensure a smooth settlement. 
  • Assist in coordinating the WNBA, AFL and Georgetown schedules at Verizon Center.
  • Research events and potential business opportunities for the venue (including use of the hospitality spaces). 
  • Manage relationships with all arena departments to ensure successful events.
  • Develops business relationships with agents, promoters, Destination DC and other clients through networking,
  • word-of-mouth and seminars to pursue all potential events.
  • Maintain strong knowledge of industry trends and events being hosted in market.
  • Assist in the research, development and preparartion for a variety of concerts, events, and family shows at Verizon Center.
  • Other duties as assigned.

Minimum Qualifications:

  • Bachelor’s degree.
  • A minimum of three (3) years experience in Arena Management.
  • Ability to work independently and manage multiple assignments simultaneously in a fast-paced environment.
  • Must be self-motivated, passionate, driven and energetic.
  • Must be detail-oriented, organized and possess strong written and verbal communication skills.
  • Experience in negotiating and contracting business deals is preferred.
  • Ability to work nights, weekends and holidays.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you currently work for Monumental Sports & Entertainment? Yes/No


Apply for this position      |      Go back job listings


 

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